Class Policies

CLASS CANCELLATION POLICY

  1.    Cancellation of a lesson must be made AT LEAST 24 hours prior to the scheduled lesson time in order to receive a make-up lesson (for definition of a make-up lesson, please see below).  This includes leaving messages on the answering machine or email.

  2.    No shows or failure to notify the academy/coach within 24 hours is considered a forfeited class.

  3.    No more than 1 cancellations per set of 4 classes

  4.    If you know of dates ahead of time where you/your child cannot make a class, please notify the academy when booking/paying for your classes

  5.    There are NO refunds on unused or cancelled classes.

  6.    Should you choose to take a break, unused lessons can be banked for you for a period of 2 months.  Unused lessons after that time will be considered forfeited.

  7.    Should you decide to stop taking classes altogether, please give your coach 2 classes notice.

MAKE UP CLASSES

  1.    Any classes cancelled at least 24 hours ahead of the scheduled class will receive a make-up lesson at a time convenient to both the coach and the student.  This makeup class will not be skipped over or added to the end of the set of 4 classes.

  2.    Typically, make-up classes take place at an alternate time/day within the week.  In some cases, the make-up class will be added after/before the original class time, enabling the student to have an hour class.

  3.    Make-up classes not used after 3 months will be considered forfeited

  4.    A make-up class can be booked with your coach directly or the academy administration.

WHEN YOUR COACH CANCELS

In most cases, when your coach cannot be here, we will find a suitable substitute coach and the class will continue as regularly scheduled.   If your teacher cancels a class and we are unable to find a substitute coach, we will skip over that weeks class and resume the following week.  All payments will be pushed forward to compensate for the missed class.