TERMS & CONDITIONS
1 - OUR TRAINING SERVICES
Our training programmes are organised monthly. When you sign up for training with us, we are committed to providing your child with badminton training during the sessions specified upon sign-up for the entire duration of the period.
We are unable to accommodate a pay-as-you-play approach for our kids/youth training sessions because our coaches need to know which players will be attending each training session ahead of time so that they can plan each session accordingly. We also need to ensure that every player is guaranteed a space at their selected training session each week and that training sessions do not become overcrowded. As we place significant importance in the cultivating of each player’s social skills and character, this practice also ensures that we can allow each players to build and foster relationships with their teammates through regular interaction for their individual and collective benefit.
For the same reasons, we cannot accommodate players who do not adhere to their requested sessions and choose to attend whichever training session is more convenient for them that week. Please refer to Paragraph 4 for our make up policy.
Changes to weekly session(s)
Changes or deviations to the weekly training plan that your child is on can be catered for in the following circumstances: (a) on your request, but only before the start of a new month, and provided that there is space available for your child at the training session you wish to change to; or (b) on our Director’s suggestion and subject to consultation with you and obtaining your agreement to such change, at any point during the training month, on the grounds of there being a training session better suited for your child’s development.
Personal accident insurance
Changes in training venue
The Academy is always looking to provide you the best training service possible, and this extends to the facilities that we train at. As the availability of training facilities is limited in Singapore, a change in our training venue may be required for various reasons.
In the event that we have to make a change in training venue, we will inform you at least one (1) month in advance of the change in venue. In the event that the new venue does not suit you because, we will be happy to switch your child’s training to another suitable training session, failing which we will offer you a refund of your unused training fees for the month.
2 - PRICING
Training fees are payable in respect of the entire month. Save for the first month fees of a new player who joins the Academy after the start of an ongoing month, we will not be able to accommodate pro-ration of training fees on account of insufficient attendance in the upcoming month.
A registration fee is payable for each newly-registered player. This registration fee will cover the cost of personal accident insurance coverage of each player at our training sessions, as well as one (1) set of Real Madrid Foundation training jersey. Only one (1) set of training jersey will be issued to each new player. The design of the training jersey will be that which is available to players at the point of the player’s enrollment. Additional jerseys may be purchased from the Academy for a fee
3 - PAYMENT AND REFUNDS
Training fees will be billed to you as they fall due via an invoice delivered via email to the email address provided by you on your child’s registration form. In the event that payment is not made by the due date, late payment administrative fee of $15 will apply. We reserve the right to suspend the affected player from participating in training pending full payment of fees. All payments are to be made online and via Credit/Debit card only. Save in the case of accidental over-payment or in such other circumstance that we expressly provide a refund for, we will not entertain any requests for refunds.
We will use the payment information provided by you for your future transactions when the purchase has been previously authorized by you
4 - ATTENDANCE
For the sake of your child’s development and to ensure that your child’s progress is in step with that of his/her teammates, your child should attend every weekly training session that has been arranged for your child in each month. In the event that your child misses training, we can arrange for a make up training session within the same month if your child’s absence is due to the following reason(s) only:
(a) medical reasons – an applicable doctor’s note or medical certificate will need to be furnished to us at firstname.lastname@example.org as soon as it is available;
(b) overseas travel – provided that the Academy is notified in writing at email@example.com at least one (1) month prior to such overseas travel (to allow for more time to plan for make up sessions); or
(c) other reasons – provided that the Academy is notified in writing at firstname.lastname@example.org at least two (2) weeks prior to such school activity, and that the total number of weekly sessions missed by your child (save as a result of bad weather) is no more than 25% of the sessions in the current month;
Nevertheless, we do recognise that exceptional circumstances may occur in rare instances causing your child to miss training – in such instances, please write in to us at email@example.com. However, we seek your understanding that in the case you request for make up sessions based on paragraphs 4(c) and 4(d) above that exceed 25% of the sessions in a month, the Academy may not be able to fulfill your request completely.
Please note that the Academy's has sole discretion on providing make up sessions and its decision is final. For the avoidance of doubt, make up sessions cannot be rolled over to the next month to avoid creating backlogs. Please note that any absence from training needs to be communicated to us. We reserve the right to turn away or levy additional training fees on any player who turns up for training that he/she is not scheduled to attend.
We will offer two make up alternatives for each justified missed session for you to choose from. You will need to choose the most convenient for you and let us know. Please note that in the case that your child requested make-up sessions based on paragraphs 4(c) and 4(d) above exceeding 25% of the sessions within a month, we may not be able to make the necessary arrangements.
Limitations of make up session arrangements
Please note that our offer of make up sessions is part of our additional service extended to you on a goodwill basis and is subject to our best efforts in making arrangements for your child within the same month, having already made the necessary reservations for your child at our weekly training sessions.
For your added convenience, we have been expanding our weekly training schedule to provide multiple training sessions for each age group, so as to ensure sessions missed can be made up for within the same month. However, we cannot ultimately bear the burden for changes in your child’s school or personal commitments which result in your child missing a scheduled training session.
We expend considerable resources in assembling the coaching team for your child every week as part of our quality commitment to you and your child. As we want your child to receive all the training that he/she is entitled to in each month, we seek your understanding and cooperation in arranging for your child to be able to attend his/her make up sessions.